Assertiveness
Assertiveness is the ability
to clearly express what you think, want or feel – calmly,
positively and in a non-aggressive manner.
How
many employees are losing valuable business because of their inability to
say “yes” or “no” at
the appropriate time?
In some cases business is lost
because some people are unable to stand up to others’ intimidation.
This course is designed to enable individuals
to be more assertive and remain comfortable with their
self-image.
This ultimately will have a positive effect in terms of
gaining and retaining business.
The training has an equally valid range of benefits for
those who are prone to over-assertiveness, inappropriate
controlling behaviours or even aggression.
Specific areas covered are:
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Self perception. |
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Learning how to say what you mean
in a constructive way. |
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The art of communication – language
and body language. |
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Dealing with irate customers. |
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Dealing with fear. |
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Listening skills and “You” language. |
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Persuasion techniques and dealing
with criticism. |
The benefits of assertiveness are potentially immense.
If you have ever dealt with an assertive and professional
supplier or client you will already know the benefits of
dealing with people who express themselves clearly and
precisely.
This approach clears the way for successful and long-term
personal and commercial relationships.
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